Shipping & Returns
SHIPPING GUIDELINES
DOMESTIC ORDERS
All domestic AGMES orders ship from New York via UPS.
Our standard service is UPS Ground which arrives between 5-7 business days. This service is complimentary for all domestic (except AK, HI, and Puerto Rico) orders over $500. We also offer expedited shipping options at carrier-calculated rates based on the destination. Please reach out to customerservice@agmesnyc.com with any questions.
IN-PERSON PICK-UP IN NYC
At checkout, you will be given the option to ship or pick-up your order. When selecting pick-up, please wait to receive a confirmation email signaling your AGMES order is ready. This will be a separate email from your order confirmation email.
Pick-up is available Monday-Friday between 10am and 5pm at our Soho address: 43 Crosby Street, 4th Floor, New York, NY 10012
INTERNATIONAL ORDERS
All AGMES international orders are shipped via DHL Worldwide.
International orders may or may not be subject to additional customs duties and taxes before delivery. If your local government determines that your order qualifies for import fees in the form of customs duties and taxes, DHL will reach out to collect these fees on behalf of your government before delivery. Email customerservice@agmesnyc.com with any questions about your international order.
RETURN & EXCHANGE POLICY
Returns and exchanges must be initiated and postmarked within 10 days of receiving your order. Please note, items marked as Final Sale may not be returned or exchanged.
To initiate a return, please email customerservice@agmesnyc.com with your order number to request authorization. Items must be returned unworn or altered in any way in original packaging. Once received at our studio, our team will review each item to confirm it meets our quality standards for new, sellable merchandise.
Final Sale: all solid gold and customized items are final sale and may not be returned or exchanged, as these pieces are made-to-order.
ON PRICING: Please note, AGMES does not price match. All refunds and exchanges may only be processed based on your order receipt and align with amount paid at the original time of purchase.
Return shipping options:
- Customers may ship returns & exchanges using a safe, trackable method and provide our team with tracking information.
- US customers may request a return label with the cost of return shipping deducted from your final refund.
- International customers can purchase prepaid return labels by requesting a link to our customer-facing return portal.
Please contact us at customerservice@agmesnyc.com with any questions or concerns about your return and for further instructions on the exchange process.