HOLIDAY SHIPPING TIMETABLE

The table below can be used as a guide when ordering Holiday gifts that must arrive before Christmas Day. Please note, these transit times are guidelines only. Exact delivery times may vary and are dependent on the service of our carrier partners.

• UPS® Ground order by 12/16 -- for engraved orders by 12pm on 12/13 

• UPS 3 Day order by 3pm on 12/18 -- for engraved orders by 12pm on 12/16 
• UPS 2nd Day Air by 3pm on 12/19 -- for engraved orders by 12pm on 12/17 
• UPS Next Day: by 3pm on 12/20
• International Orders must be placed by December 16th in order to safely arrive before Christmas.

SHIPPING GUIDELINES

DOMESTIC ORDERS

All domestic AGMES orders ship from New York via UPS. 

Our standard service is UPS Ground which arrives between 5-7 business days. This service is complimentary for all domestic (except AK, HI, and Puerto Rico) orders over $500. We also offer expedited shipping options at carrier-calculated rates based on the destination. Please reach out to customerservice@agmesnyc.com with any questions.

IN-PERSON PICK-UP IN NYC

At checkout, you will be given the option to ship or pick-up your order. When selecting pick-up, please wait to receive a confirmation email signaling your AGMES order is ready. This will be a separate email from your order confirmation email. 

Pick-up is available Monday-Friday between 10am and 5pm at our Soho address: 43 Crosby Street, 4th Floor, New York, NY 10012 

INTERNATIONAL ORDERS

All AGMES international orders are shipped via DHL Worldwide.

International orders may or may not be subject to additional customs duties and taxes before delivery. If your local government determines that your order qualifies for import fees in the form of customs duties and taxes, DHL will reach out to collect these fees on behalf of your government before delivery. Email customerservice@agmesnyc.com with any questions about your international order. 

RETURN & EXCHANGE POLICY

EXTENDED HOLIDAY RETURN WINDOW

Our return window has been extended for the Holiday period. We want you to be happy with your order and will gladly accept returns or exchanges of full priced, unused styles, except when "Final Sale" is noted on the product page.

Returns and exchanges for full priced orders placed after December 3rd 2024 and before December 25th, 2024 must be initiated and postmarked within 30 days of receiving your order. Please note AGMES does not price match. Prices are as marked on our website.

Final Sale: all solid gold and customized items are final sale and may not be returned or exchanged, as these pieces are made-to-order.

To initiate a return, please email customerservice@agmesnyc.com with your order number to request authorization. Items must be returned unworn or altered in any way in original packaging. Once received at our studio, our team will review each item to confirm it meets our quality standards for new, sellable merchandise.

Return shipping options:

• Customers may ship returns & exchanges using a safe, trackable method and provide our team with tracking information. 
• US customers may request a return label with the cost of return shipping deducted from your final refund.
• International customers can purchase prepaid return labels by requesting a link to our customer-facing return portal. 

Please contact us at customerservice@agmesnyc.com with any questions or concerns about your return and for further instructions on the exchange process.