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RETURN POLICY

We want you to be happy with your order. We will gladly accept returns or exchanges of unused items, except when Final Sale is noted on the product page.  All solid gold items are Final Sale and may not be returned, as these pieces are made-to-order.

Returns must be initiated within 10 days of order receipt. Please contact us at customerservice@agmesnyc.com to start the return process and receive authorization.  We will send you a pre-paid return label, but please note shipping is nonrefundable and the cost of return shipping will be charged at the time of your return. Once you’ve received the return label, you have 3 business days to send it back to us.

Returned merchandise must be returned in its original packaging and must not be worn or altered in any way.  We reserve the right to deny any returns or exchanges if the pieces sent back to us are in poor condition, after 10 days of receipt of your order, on styles noted Final Sale, or without prior authorization.

Returns should be accompanied by the original receipt. If the original receipt is unavailable, we'll issue an online store credit based on the current selling price.

REFUNDS

Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Please note that shipping costs are non-refundable. Please allow 5-7 business days for the refund to post to your account.

We reserve the right to offer store credit when returns do not meet our return policy.

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