SHIPPING GUIDELINES

U.S. DOMESTIC ORDERS

All domestic AGMES orders ship from New York via UPS.

Our standard service is UPS Ground which arrives between 5-7 business days. This service is complimentary for all domestic (except AK, HI, and Puerto Rico) orders over $500. We also offer expedited shipping options at carrier-calculated rates based on the destination. Please reach out to customerservice@agmesnyc.com with any questions.

IN-PERSON PICKUP IN NYC

At checkout, you will be given the option to ship or pick up your order. When selecting pickup, please wait to receive a confirmation email signaling your AGMES order is ready. This will be a separate email from your order confirmation email. Pickup is available Monday-Friday between 10am and 5pm at our Tribeca studio: 79 Walker Street, 3rd Floor, New York, NY 10013

RETURN & EXCHANGES

Returns and exchanges must be initiated and postmarked within 10 days of order delivery. Please notify us of any defects within this period.

Final Sale, as marked on product pages: all solid gold and customized items are final sale and may not be returned or exchanged, as these pieces are made-to-order.

Items must be returned unworn or altered in any way in original packaging. Once received at our studio, our team will review each item to confirm it meets our quality standards for new, sellable merchandise. Damaged items are subject to a 20% restocking fee.

To initiate a return or exchange, please email customerservice@agmesnyc.com with your order number to request authorization. Please include a photo if returning due to a damage or defect.

Return shipping process

All customers may ship returns & exchanges using a safe, trackable method and provide our team with tracking information.
U.S.-based customers may request a return label with the cost of return shipping deducted from your final refund.
International customers can purchase prepaid return labels by requesting a link to our customer-facing return portal.

Please email customerservice@agmesnyc.com with any questions.